Warranties
Satco Warranty
The following is SATCO’s warranty on its products:
The limited warranty set forth below is given by SATCO Products Inc. with respect to certain LED and CFL lighting products (“Product”), when delivered in new condition and in its original package, is warranted against defects in material and workmanship for a period of 2 to 5 years (depending upon product type; see below) from the original date of purchase, based on 3 hours of use per day. Defective Products should be returned to SATCO. Contact SATCO to obtain return authorization. Once returned product is proven defective upon inspection by SATCO, product will be repaired or exchanged as determined by SATCO.
This limited warranty covers all defects encountered in normal and recommended use of the product, and does not apply to cases below:
(A) Loss or damage to the product due to abuse, mishandling, alteration, accident, electrical current fluctuation, failure to follow operating, maintenance or environmental instructions prescribed by SATCO. See safety notices in or on the product packaging.
(B) Service provided by someone other than SATCO or an authorized service provider.
(C) Warranty is void if product is not used for the intention which product was manufactured.
For Light Emitting Diode (LED) Bulbs – 3 Year
LED bulb’s warranty and product life statements are based on operating the LED lamp in environments with an ambient temperature of -20° C (-4° F) to a maximum of +45° C (113° F) and are warranted for a period of 3 years, based on 3 hours of use per day – unless otherwise noted on the products packaging.
Average rated life may vary depending on application, use, fixture type and environment.
LED replacements lamps are not compatible with all photocells, timers and motion sensors and these devices can affect the performance of the products. Only LED rated devices should be used and if not, the warranty can be voided.
For Light Emitting Diode (LED) Bulbs – 5 Year
LED bulb’s warranty and product life statements are based on operating the LED lamp in environments with an ambient temperature of -20° C (-4° F) to a maximum of +45° C (113° F) and are warranted for a period of 5 years, based on 3 hours of use per day – unless otherwise noted on the products packaging.
Average rated life may vary depending on application, use, fixture type and environment.
LED replacements lamps are not compatible with all photocells, timers and motion sensors and these devices can affect the performance of the products. Only LED rated devices should be used and if not, the warranty can be voided.
For Light Emitting Diode (LED) Bulbs – 3 Year / 10 Hours of use per day
LED bulb’s warranty and product life statements are based on operating the LED lamp in environments with an ambient temperature of -20° C (-4° F) to a maximum of +45° C (113° F) and are warranted for a period of 3 years, based on 10 hours of use per day – unless otherwise noted on the products packaging.
Average rated life may vary depending on application, use, fixture type and environment.
LED replacements lamps are not compatible with all photocells, timers and motion sensors and these devices can affect the performance of the products. Only LED rated devices should be used and if not, the warranty can be voided.
For Light Emitting Diode (LED) Bulbs – 5 Year / 10 Hours of use per day
LED bulb’s warranty and product life statements are based on operating the LED lamp in environments with an ambient temperature of -20° C (-4° F) to a maximum of +45° C (113° F) and are warranted for a period of 5 years, based on 10 hours of use per day – unless otherwise noted on the products packaging.
Average rated life may vary depending on application, use, fixture type and environment.
LED replacements lamps are not compatible with all photocells, timers and motion sensors and these devices can affect the performance of the products. Only LED rated devices should be used and if not, the warranty can be voided.
For Hi-Pro Light Emitting Diode (LED) Bulbs – 5 Year
The limited warranty set forth below is given by SATCO Products, Inc. with respect to SATCO Hi-Pro LED products when delivered in new condition and in its original package.
This LED lamp is designed to operate on line voltage ranging from 100V to 277V AC. If the fixture contains a ballast, it must be by-passed or removed before this LED lamp is installed. Failure to by-pass or remove the existing ballast could result in damage to the product and will void its warranty.
The operating temperature range for the Hi-Pro LED product line is: -20°C (-4°F) to a maximum of +60°C (+140°F) unless otherwise noted on the box.
When used in an enclosed fixture, the lamp must be installed in accordance with the recommended compartment size for that lamp. Lamp life may vary depending on application, use, fixture type and environment.
Not for use in explosion proof or vapor tight fixtures.
LED replacements lamps are not compatible with all photocells, timers and motion sensors and these devices can affect the performance of the products. Only LED rated devices should be used and if not, the warranty can be voided.
The product is warranted against defects in material and workmanship for 5 years from date of purchase, based on 12 hours per day of use. Defective products should be returned to SATCO after being contacted and a Return Goods Authorization has been obtained. Once returned product is proven defective upon inspection, the product will be repaired or exchanged.
For Compact Florescent (CFL) Bulbs
All Medium-based CFL bulbs are warranted against defects in materials and workmanship for a period of 2 years from the original date of purchase, based on 3 hours of use per day.
All GU24-based CFL bulbs are warranted against defects in materials and workmanship for a period of 3 years from the original date of purchase, based on 3 hours of use per day.
For Outdoor LED Fixtures – 5 Year
These outdoor fixtures are warranted against defects in materials and workmanship for a period of 5 years from the original date of purchase.
These warranties appliy only to the original consumer purchaser and only to products used in normal use and service. If this product is found to be defective, Satco’s only obligation, and your exclusive remedy, is the repair or replacement of the product at Satco’s discretion, provided that the product has not been damaged through misuse, abuse, accident, modifications, alterations, neglect or mishandling. These warranties shall not apply to any product found to have been improperly installed, set-up, or used in any way not in accordance with the product’s designed application.
Average rated life may vary depending on application, use, fixture type and environment.
Satco does not warrant and specifically disclaims any warranty, whether expressed or implied, of fitness for a particular purpose, other than the warranty contained herein. Satco specifically disclaims any liability and shall not be liable for any consequential or incidental loss or damage, including any labor / expense costs involved in the replacement or repair of said product.
For T5 LED Bulbs – 5 Year
The limited warranty set forth below is given by SATCO Products, Inc. with respect to SATCO LED T5 lamps, when delivered in new condition and in its original package.
The product is warranted against defects in material and workmanship for 5 years from date of purchase. Operate according to specification, e.g., within specified input voltage, operating ambient temperature of -20° C (-4° F) to a maximum of +45° C (113° F), not-fully enclosed fixtures, and working with compatible ballasts as suggested by the vendor. Average rated life may vary depending on application, use, fixture type and environment.
Defective products should be returned to SATCO after being contacted and a Return Goods Authorization has been obtained. Once returned product is proven defective upon inspection, the product will be repaired or exchanged.
This limited warranty covers all defects encountered in normal and recommended use of the product, and does not apply to cases below:
- Loss or damage to the product due to abuse, mishandling, alteration, accident, electrical current fluctuation, failure to follow operating, maintenance or environmental instructions prescribed by SATCO. See safety notices in or on packaging.
- Service provided by someone other than SATCO or an authorized service provider.
- Warranty is void if product is not used for the intention which product was manufactured or installation instructions were not properly followed as noted on the package:
Satco does not warrant and specifically disclaims any warranty, whether expressed or implied, of fitness for a particular purpose, other than the warranty contained herein. Satco specifically disclaims any liability and shall not be liable for any consequential or incidental loss or damage, including any labor / expense costs involved in the replacement or repair of said product.
For T5 LED Bulbs – Ballast Bypass – 5 Year
The limited warranty set forth below is given by SATCO Products, Inc. with respect to SATCO LED T5 lamps, when delivered in new condition and in its original package.
The product is warranted against defects in material and workmanship for 5 years from date of purchase. Operate according to specification, e.g., within specified input voltage, operating ambient temperature of -20° C (-4° F) to a maximum of +45° C (113° F), and not-fully enclosed fixtures. Average rated life may vary depending on application, use, fixture type and environment.
Defective products should be returned to SATCO after being contacted and a Return Goods Authorization has been obtained. Once returned product is proven defective upon inspection, the product will be repaired or exchanged.
This limited warranty covers all defects encountered in normal and recommended use of the product, and does not apply to cases below:
- Loss or damage to the product due to abuse, mishandling, alteration, accident, electrical current fluctuation, failure to follow operating, maintenance or environmental instructions prescribed by SATCO. See safety notices in or on packaging.
- Service provided by someone other than SATCO or an authorized service provider.
- Warranty is void if product is not used for the intention which product was manufactured or installation instructions were not properly followed as noted on the package:
Satco does not warrant and specifically disclaims any warranty, whether expressed or implied, of fitness for a particular purpose, other than the warranty contained herein. Satco specifically disclaims any liability and shall not be liable for any consequential or incidental loss or damage, including any labor / expense costs involved in the replacement or repair of said product.
For T5 LED Bulbs – Ballast Bypass / Outdoor Temperature Rated – 5 Year
The limited warranty set forth below is given by SATCO Products, Inc. with respect to SATCO LED T5 lamps, when delivered in new condition and in its original package.
The product is warranted against defects in material and workmanship for 5 years from date of purchase. Operate according to specification, e.g., within specified input voltage, operating ambient temperature of -40° C (-40° F) to a maximum of +45° C (113° F), and not-fully enclosed fixtures. Average rated life may vary depending on application, use, fixture type and environment.
Defective products should be returned to SATCO after being contacted and a Return Goods Authorization has been obtained. Once returned product is proven defective upon inspection, the product will be repaired or exchanged.
This limited warranty covers all defects encountered in normal and recommended use of the product, and does not apply to cases below:
- Loss or damage to the product due to abuse, mishandling, alteration, accident, electrical current fluctuation, failure to follow operating, maintenance or environmental instructions prescribed by SATCO. See safety notices in or on packaging.
- Service provided by someone other than SATCO or an authorized service provider.
- Warranty is void if product is not used for the intention which product was manufactured or installation instructions were not properly followed as noted on the package:
Satco does not warrant and specifically disclaims any warranty, whether expressed or implied, of fitness for a particular purpose, other than the warranty contained herein. Satco specifically disclaims any liability and shall not be liable for any consequential or incidental loss or damage, including any labor / expense costs involved in the replacement or repair of said product.
For T8 LED Bulbs – 5 Year
The limited warranty set forth below is given by SATCO Products, Inc. with respect to SATCO LED T8 lamps, when delivered in new condition and in its original package.
The product is warranted against defects in material and workmanship for 5 years from date of purchase. Operate according to specification, e.g., within specified input voltage, operating ambient temperature of -20° C (-4° F) to a maximum of +45° C (113° F), not in vapor-tight fixtures, not fully enclosed fixtures when operated on high-ballast factor systems, and working on approved compatible ballasts. The warranty is 4 years for ballasts with a BF >1.0.
Average rated life may vary depending on application, use, fixture type and environment.
Defective products should be returned to SATCO after being contacted and a Return Goods Authorization has been obtained. Once returned product is proven defective upon inspection, the product will be repaired or exchanged.
This limited warranty covers all defects encountered in normal and recommended use of the product, and does not apply to cases below:
- Loss or damage to the product due to abuse, mishandling, alteration, accident, electrical current fluctuation, failure to follow operating, maintenance or environmental instructions prescribed by SATCO. See safety notices in or on packaging.
- Service provided by someone other than SATCO or an authorized service provider.
- Warranty is void if product is not used for the intention which product was manufactured or installation instructions were not properly followed as noted on the package:
Satco does not warrant and specifically disclaims any warranty, whether expressed or implied, of fitness for a particular purpose, other than the warranty contained herein. Satco specifically disclaims any liability and shall not be liable for any consequential or incidental loss or damage, including any labor / expense costs involved in the replacement or repair of said product.
For T8 LED Bulbs – Ballast Bypass – 5 Year
The limited warranty set forth below is given by SATCO Products, Inc. with respect to SATCO LED T8 lamps, when delivered in new condition and in its original package.
The product is warranted against defects in material and workmanship for 5 years from date of purchase. Operate according to specification, e.g., within specified input voltage, operating ambient temperature of -20° C (-4° F) to a maximum of +45° C (113° F), not in vapor-tight fixtures, and not-fully enclosed fixtures. Average rated life may vary depending on application, use, fixture type and environment.
Defective products should be returned to SATCO after being contacted and a Return Goods Authorization has been obtained. Once returned product is proven defective upon inspection, the product will be repaired or exchanged.
This limited warranty covers all defects encountered in normal and recommended use of the product, and does not apply to cases below:
- Loss or damage to the product due to abuse, mishandling, alteration, accident, electrical current fluctuation, failure to follow operating, maintenance or environmental instructions prescribed by SATCO. See safety notices in or on packaging.
- Service provided by someone other than SATCO or an authorized service provider.
- Warranty is void if product is not used for the intention which product was manufactured or installation instructions were not properly followed as noted on the package:
Satco does not warrant and specifically disclaims any warranty, whether expressed or implied, of fitness for a particular purpose, other than the warranty contained herein. Satco specifically disclaims any liability and shall not be liable for any consequential or incidental loss or damage, including any labor / expense costs involved in the replacement or repair of said product.
For Products With An Average Rated Hours Warranty
Satco Products, Inc (Satco) warrants SATCO brand product to be free from defects in materials and workmanship for the average rated hours of the product’s designed specification. This warranty applies only to the original consumer purchaser and only to products used in normal use and service. If this product is found to be defective, Satco’s only obligation, and your exclusive remedy, is the repair or replacement of the product at Satco’s discretion, provided that the product has not been damaged through misuse, abuse, accident, modifications, alterations, neglect or mishandling. This warranty shall not apply to any product that is found to have been improperly installed, set-up, or used in any way not in accordance with the product’s designed application. Satco does not warrant and specifically disclaims any warranty, whether expressed or implied, of fitness for a particular purpose, other than the warranty contained herein. Satco specifically disclaims any liability and shall not be liable for any consequential or incidental loss or damage, including any labor / expense costs involved in the replacement or repair of said product.
Westgate Warranty
Westgate LED Outdoor Lighting
Wall Packs
Flood/Area Lights
Canopy Parking Lights
Highbays
Vapor Lights
LED Garden Lights
Security Lights
Accessories
All LED Outdoors
Westgate LED Landscape Lighting
12V Flood
Spot Lights
Area/Path Lights
Step Lights
Well Lights
Transformers
All LED Landscapes
Westgate LED Commercial Indoor Lighting
Panel Lights
Troffers
Highbays
Linear Fixtures
Commercial REcessed Lights
Corn Lamps
All LED Commercial Indoor
Westgate LED Trims & Bulbs
T8 Lamps
Downlights
Flushmount Surface Fixtures
LED Lamps
All LED Trims & Bulbs
Westgate LED Undercabinet
Linear
Puck Lights
All LED Undercabinet
Westgate Ribbon Lighting
12-Volt Ribbons
24-Volt Ribbons
Drivers & Accessories
All LED Ribbon Lighting
Westgate Exit & Emergency Lighting
Exit Signs
Emergency Lights
Combination Units
Emergency Battery Packs
All Exit & Emergency
ESL Vision Warranty
WARRANTY INFORMATION
ESL Vision, LLC (hereinafter ‘Company’), provides the following limited warranty to those LED lighting products and accessories purchased from Company by any Distributor and/or a Distributor’s customers (hereinafter ‘Purchaser’). This limited warranty is a Purchaser’s exclusive remedy, and applies as follows to new LED Products purchased by Purchasers in the United States or Canada, which are accompanied by this written warranty:
Warranty
Subject to the exclusions contained below, Company warrants its LED lighting lamps / tubes / Fixtures / bulbs and accessories (“Products”), which are sold to Purchaser for the reasonable and customary purpose(s) for commercial and/or residential lighting uses, to be free from defects in materials and workmanship under normal usage for the period(s) outlined below.
Products Covered
Please reference the pages below.
Replacement Policy
ESL Vision, at its option, will, at no charge, repair or replace any Product that does not conform to this warranty. Company has the right to inspect and evaluate any returned product to determine the cause of any warranty claim. If the Company finds that the claim results from an excluded condition and/or act, then the Company shall not be obligated to repair and/or replace the product. Upon finding that the warranty claim is covered by this warranty, then the Company, at its sole option, provide a functionally equivalent reconditioned, and/or a refurbished and/or a pre-owned and/or a new Product for satisfying Company’s obligations under this warranty.
If purchaser has any questions regarding further information about ESL Visions policy please email warranty@eslvision.com. Please include a picture of your defective lamp including the manufactured date.
You will receive instructions on how to ship the Product(s), at your expense, to the Company. To obtain the benefits of this warranty service, you must include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of the name and location of the installation facility (if applicable) and, most importantly; (d) your address and telephone number
WARRANTY EXCLUSIONS
Damages or Failures
This warranty does not cover damages or failures caused by acts of God or as a result of any abuse, misuse, abnormal use, or use in violation of any applicable standard, code, and/or instructions for use in installations, including, but not limited to, those contained in the National Electrical Code, the standard for Safety of Underwriters Laboratory, Inc., Standards for the International Electrotechnical Commission, and the Standards for the American National Standards Institute. Company reserves the right to examine any products and/or accessories to determine the cause of failure and patterns of usage. The date of the purchase and installation must be verified to validate the elapsed operating hours if a warranty claim is made. If product life is not validated, the product date code will be used to establish elapsed time based on Company’s estimate of usage.
Abuse & Misuse
Defects or damage that result from: (a) improper operation, improper installation, storage, misuse or abuse, accident or neglect, to the product resulting from misuse; (b) contact with liquid, water, rain, (for products that have an Ingress rating less then IP46) or dirt or the like, heat that exceeds the lamps specification requirement, or other extreme environmental conditions; (c) subjecting the Product or accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Company, are excluded from coverage.
Unauthorized Service or Modification
Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, modification in any way by someone other than Company, or its authorized distributors, are excluded from coverage.
Limitations
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE DISTRIBUTOR AND ITS CUSTOMERS, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL COMPANY BE LIABLE, WHETHER IN CONTRACT OR IN TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, OR FOR ANY AND ALL INDIRECT, INCIDENTAL, SPECIAL AND/OR CONSEQUENTIAL DAMAGES OF ANY KIND, AND/OR LOSS OF REVENUE AND/OR PROFITS, LOSS OF BUSINESS, AND/OR OTHER FINANCIAL LOSS ARISING OUT OF AND/OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS, TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
Some states and jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or from one jurisdiction to another. The laws of the state of Utah shall apply to the interpretation and/or enforcement of the terms and provisions of this warranty.
Laws in the United States and other countries preserve for the Company certain exclusive rights for issued and/or patented, trademarked products and/or copyrighted information. No other use of the Product is permitted by the Purchaser, its agents, clients, customers, those acting on behalf of, or at the request of, Purchaser, Purchaser’s successors, designees, and/or assigns, including without limitation, the disassembly of such products.
The foregoing warranties constitute the sole and exclusive remedy of the Purchaser, and the sole liability for the Company. NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS MADE OR IMPLIED.
Seller reserves the right to modify this warranty from time to time. Any modification of this warranty shall effective for all orders placed with Seller on or after the effective date of such revised warranty.
DATE: February 2017
Individual Lamp Series Limited Warranty:
ESL VISION LIMITED WARRANTY: ESL GENERAL LAMP SERIES
Limited Warranty: ESL Vision warrants that this bulb will be free from defects in material and workmanship and will operate for 5 years based on up to 10 hours average usage per day/7 days per week form the date of purchase. In the event that this lamp does not last the term of the warranty and has met the requirements of the basic warranty ESL Vision will at its option send you a refund or provide a replacement. REPLACEMENT OR REFUND IS ESL VISION’S SOLE WARRANTY OBLIGATION.
Effective Date: January 1, 2016
ESL VISION LIMITED WARRANTY: ESL CL&PL LAMP SERIES
Limited Warranty: ESL Vision warrants that this bulb will be free from defects in material and workmanship and will operate for 5 years based on up to 10 hours average usage per day/7 days per week form the date of purchase. In the event that this lamp does not last the term of the warranty and has met the requirements of the basic warranty ESL Vision will at its option send you a refund or provide a replacement. REPLACEMENT OR REFUND IS ESL VISION’S SOLE WARRANTY OBLIGATION.
Effective Date: January 1, 2016
ESL VISION LIMITED WARRANTY: ESL QC SERIES (ALL QC LAMPS)
Limited Warranty: ESL Vision warrants that this product will be free from defects in material and workmanship and will operate for 7 years based on up to 24 hours average usage per day/7 days per week form the date of purchase OR will operate 10 years based upon 12 hours of average usage per day/7 days per week form the date of purchase. In the event that this product does not last the term of the warranty and has met the requirements of the basic warranty ESL Vision will at its option send you a refund or provide a replacement. REPLACEMENT OR REFUND IS ESL VISION’S SOLE WARRANTY OBLIGATION.
Effective Date: January 1, 2016
ESL VISION LIMITED WARRANTY: ESL MUR, CANOPY, AREA LIGHT, AND WALL PACK
FIXTURE
Limited Warranty: ESL Vision warrants that this Fixture will be free from defects in material and workmanship and will operate for 10 years based on up to 12 hours average usage per day/7 days per week form the date of purchase. In the event that this lamp or its subcomponents do not last the term of the warranty and has met the requirements of the basic warranty ESL Vision will at its option send you a refund or provide a replacement. REPLACEMENT OR REFUND IS ESL VISION’S SOLE WARRANTY OBLIGATION.
Effective Date: January 1, 2016
ESL VISION LIMITED WARRANTY: ESL DISK FIXTURE
Limited Warranty: ESL Vision warrants that this Fixture will be free from defects in material and workmanship and will operate for 5 years based on up to 12 hours average usage per day/7 days per week form the date of purchase. In the event that this lamp or its subcomponents do not last the term of the warranty and has met the requirements of the basic warranty ESL Vision will at its option send you a refund or provide a replacement. REPLACEMENT OR REFUND IS ESL VISION’S SOLE WARRANTY OBLIGATION.
DATE: February 2017
Effective Date: October 1, 2016
ESL VISION LIMITED WARRANTY: ESL Ti SERIES (ALL Ti Products)
Limited Warranty: ESL Vision warrants that this product will be free from defects in material and workmanship and will operate for 7 years based on up to 24 hours average usage per day/7 days per week form the date of purchase OR will operate 10 years based upon 12 hours of average usage per day/7 days per week form the date of purchase. In the event that this product does not last the term of the warranty and has met the requirements of the basic warranty ESL Vision will at its option send you a refund or provide a replacement. REPLACEMENT OR REFUND IS ESL VISION’S SOLE WARRANTY OBLIGATION.
Effective Date: February 1, 2017
Warranties
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